Your account may be blocked in the following cases:

• More than 5 authentication attempts with the incorrect password (in which case the account is unlocked after 3 minutes);
• Explicitly requests by the user
• Requested for legal reasons.

The password can be recovered only for accounts in the Autentika repository that are not locked. The recovery is done by following these steps:

• Click the "Forgot Password" link on the login page to open the password recovery page;
• Enter the email associated with your account and click the Submit button;
• An email with password recovery information will be sent to you; 
• In the recovery message received, click the "Reset Password" button; 
• Enter the new password and your confirmation. Click "Submit"; 
• You can now log into your account.  

For RTPE accounts, password recovery can be requested to the Helpdesk services through the email helpdesk@nosi.cv

When an account has not yet been confirmed, this message is displayed. To confirm your account, proceed as follows:

• Open the account activation message received in your mailbox. It might have been delivered to your spam folder;
•  Click the "Confirm Account" button;
•  After confirmation you can now log in with your account.

If you cannot log in with your email and password, make sure that: 

• Your account is activated, using the link that was emailed to you after registration;
• The email and password you entered are correct. If you do not remember your password, you can retrieve it at any time;
• Your account is not blocked; 
• Contact the support team if none of the above work for you.
   

During the authentication process, some data may have to be shared. By not authorizing the sharing of mandatory data, the access to the private area will be denied.

If you can't authenticate yourself with the CNI, make sure that:

• ID is valid;
• Middleware is installed and open on your computer;
• The smart card reader is connected to the computer and working;
• The card is properly inserted in the smart card reader;
• The PIN entered corresponds to the authentication PIN of the card that is inserted in the reader;

If none of the above workarounds work, please contact the support team at the following address: helpdesk@nosi.cv.

You can authenticate yourself with your CNI in any portal or site of the Cape Verdean Public Administration that has joined Autentika.

The authentication PIN is a numerical code made up of 4 digits and appears on the PIN letter, which is given to you when you withdraw your CNI.

The code is confidential, personal and non-transferable. Never, under any circumstances, disclose the PIN code.
 

The CNI's main function is:

• Ensure correct and secure identification of its holder;
• Store personal data of its holder, through the embedded Chip;
• Process some identification, authentication and digital signature transactions.
   

You can download the Middleware here.You must select the version compatible with your computer's operating system

Presencialmente, mediante agendamento:

• Nos balcões presenciais Casa do Cidadão;
• Nas conservatórias e delegações do Registo Civil e Arquivo Nacional de Identificação Civil e Criminal;
• Na Direção de Estrangeiros e Fronteiras;
• Nos serviços credenciados para o efeito no território nacional.
• Online, na plataforma eletrónica Autentika disponível no sítio eletrónico Autentika.gov.cv.
   

A todo o tempo;
No ato da entrega do CNI. 
 

Permite ao cidadão:

• Autenticar-se de forma segura nos sítios ou portais da internet;
• Apor assinatura eletrónica qualificada nos documentos
   

Não. Cada autenticação implica a emissão de um código numérico de seis dígitos, de utilização única e de validade temporal limitada.

A qualquer momento:

• Online, na plataforma eletrónica Autentika; 
• Presencialmente, nas entidades autorizadas para receção de pedidos de registo presencial para obtenção da CMDCV.
   

All citizens holding the National ID Card are allowed to activate the CMDCV Digital Signature.

The request for activation of the digital signature can be made at any time after the activation of the CMDCV.

You can activate the digital signature of your civil ID card at any time, after receiving the Digital Signature Activation Code, with eight digits. The first four digits are in the PIN-letter you received, the remaining digits are sent by the service, via SMS, once the letter has been delivered.

Every document can be digitally signed as long as it is in PDF format.

The application must be submitted via the email address cxm@nosi.cv, and should contain the following information: the name and description of the application, the web address where the user will be redirected after authentication, and the attributes, mandatory and non-mandatory, that you want shared with your application.

You can download it here, or you can contact the support team at the e-mail address helpdesk@nosi.cv.

Any online service that is properly authorized and useful to citizens.

An application integrates with Autentika using the OpenID Connect (OIDC) protocol.