Your account may be blocked in the following cases:

• More than 5 authentication attempts with the incorrect password (in which case the account is unlocked after 3 minutes);
• Explicitly requests by the user
• Requested for legal reasons.

The password can be recovered only for accounts in the Autentika repository that are not locked. The recovery is done by following these steps:

• Click the "Forgot Password" link on the login page to open the password recovery page;
• Enter the email associated with your account and click the Submit button;
• An email with password recovery information will be sent to you; 
• In the recovery message received, click the "Reset Password" button; 
• Enter the new password and your confirmation. Click "Submit"; 
• You can now log into your account.  

For RTPE accounts, password recovery can be requested to the Helpdesk services through the email helpdesk@nosi.cv

When an account has not yet been confirmed, this message is displayed. To confirm your account, proceed as follows:

• Open the account activation message received in your mailbox. It might have been delivered to your spam folder;
•  Click the "Confirm Account" button;
•  After confirmation you can now log in with your account.

If you cannot log in with your email and password, make sure that: 

• Your account is activated, using the link that was emailed to you after registration;
• The email and password you entered are correct. If you do not remember your password, you can retrieve it at any time;
• Your account is not blocked; 
• Contact the support team if none of the above work for you.
   

During the authentication process, some data may have to be shared. By not authorizing the sharing of mandatory data, the access to the private area will be denied.